Most Frequently Asked Questions Revealed:
1. When can I expect my package to arrive?
A: Super Gear partners with global merchants and artisans in order to provide you the best prices and the most interesting products. We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ship from the same location such as Tibet, United States, China, Europe, Thailand etc… It may take anywhere from 14 – 40 days on average. This is highly dependent on the customs and import process in your country. Please note during the holiday season that these time frames may be impacted as well as LATE JANUARY/EARLY FEBRUARY due to Lunar New Year Festival but you may contact the shipping carriers directly at the number provided in the shipping notification emails you will receive. Below are the most typical time frames for your region.
USA: Between 10 – 30 days average
Canada: Between 20 – 30 days average
Europe: Between 20 – 40 days average
Australia: Between 20 – 40 days average
All Others: Between 30 – 60 days average
2. When can I expect tracking information? I didn’t receive any notification emails of an order confirmation or tracking, where can I get that?
A: Typically the shipping carriers update their system slowly (several days may pass before you get tracking and that takes the time to update itself as well). Unfortunately, not all of our global suppliers provide tracking numbers (Mostly on Free Shipping) but we do offer a 100% satisfaction guarantee.
3. Refunds/Exchange Policy
A: Received an item and it doesn’t fit quite right? Just reach out to use and we can take care of you. All you have to do is send it to our address here in the United States. Upon return, we will refund you and you can reorder in the size you desire.
4. Will you work with bloggers, social media famous, models, etc?
A: Generally yes, please send us your information, social media accounts, and any other helpful information to us at firstname.lastname@example.org and we will review it.
5. Do you accept wholesale orders?
A: Depending on order size requested and your business it is possible. Please email us at email@example.com
Don’t Take Our Word For it! Here’s What Our Customers Think:
“Best shirt ever”
– Tamas H.
“Had to retire some of my old gym gear and I’m a superhero nerd, this had made going to the gym so much more fun and the stuff fits great.”
– Ricki B.
“I may not have the body of a superhero yet but I feel like one when I wear it.”
– Larry Q.